Supply Chain Management

Wiliot launches AI chatbot for supply chains

Wiliot launches AI chatbot for supply chains

Wiliot has unveiled WiliBot, a Generative AI (GenAI) chatbot that enables natural-language interactions with any product connected via ambient IoT.

By combining the power of generative AI with real-time ambient data from the physical world, WiliBot allows companies – and eventually consumers – to engage in meaningful conversations with the products they create, source, distribute, and purchase.

With WiliBot, businesses can query their products and supply chains with questions like: “What’s the shelf life of this item?” “How did it reach the store?” “Which product should I stock next, and why?” “Is this product safe to stock, and why?” “What is the carbon footprint of this product, and why is it high or low?”

Wiliot has unveiled WiliBot

Wiliot CEO Tal Tamir explained: “Ambient IoT and Generative AI are increasingly symbiotic technologies. Ambient IoT generates vast amounts of data about trillions of everyday things, and GenAI can uniquely make sense of all that data. On the flipside, GenAI learns by analysing vast amounts of data. To a real extent, that data has so far been finite, but ambient IoT presents massive new physical world datasets that a GenAI platform like WiliBot – and others – can use to describe products, materials, supply chains, and everything connected to the Internet.”

Wiliot’s Ambient Data Platform leverages stamp-sized, self-powered IoT Pixels attached to products, packaging, containers, and more. These IoT Pixels transmit information such as location, temperature, humidity, and carbon footprint via Bluetooth to the Wiliot Cloud, where businesses can analyse the data.

Through AI and machine-learning algorithms developed by Wiliot, the platform can detect supply chain events and automatically generate alerts or AI-driven responses, allowing businesses to optimise operations, such as identifying when shipments of produce or pharmaceuticals have been exposed to unsafe temperatures.

Tamir noted: “Although Wiliot’s work in Generative AI is relatively recent, the company has long been a pioneer in artificial intelligence and machine learning for deriving insights into ambient IoT data. As more companies have begun rolling out Wiliot’s Ambient Data Platform, we’ve been asked how GenAI capabilities might make the transformation even easier. Our answer is WiliBot, the real-world combination of ambient IoT and AI.”

WiliBot will initially be piloted with select enterprise customers, with a broader rollout planned for late 2024 and into 2025. During this pilot phase, businesses will use WiliBot to ask questions about their ambient IoT-enabled products and supply chains.

Looking ahead, this integration of ambient IoT and Generative AI will eventually be available to consumers, allowing them to interact with their products via mobile apps to gain insights into carbon footprints, material composition, ethical sourcing, quality, safety, and more.

Tamir concluded: “Wiliot’s Ambient Data Platform already allows companies to gain unprecedented intelligence about trillions of products. Now more businesses – and in the future, consumers – will be able to ask about and easily understand everything about those products. With WiliBot, we’re answering the question, ‘What if your products could talk?’ Now they can, in natural language, thanks to WiliBot.”

WiliBot is built on a leading large language model (LLM) that integrates the breakthrough capabilities of ambient IoT with GenAI’s computational power, ushering in a new era of supply chain visibility.

Wiliot will showcase WiliBot and its Ambient Data Platform at MWC Las Vegas 2024, from October 8-10, in West Hall Booth 910. Additionally, the company will provide insights into the convergence of ambient IoT and AI during its October 9 session titled ‘5G Advanced Release 19: Transforming Industries with Ambient IoT and AI’.